General Terms and Conditions of Business
1. Introduction
1.1 These terms and conditions govern your use of our website and the purchase of products offered through it.
1.2 Definitions and interpretations of the terms used in this document can be found in section 26.
2. Acceptance
2.1 By using our website or purchasing products, you confirm and warrant that:
(a) You are a natural person aged 18 or older.
(b) You have the legal capacity to enter into a binding contract with us.
(c) You are not restricted by any applicable law or treaty from entering into such a contract.
2.2 We may request written confirmation of your authority to accept these terms.
2.3 You also confirm and warrant that you:
(a) Have not been convicted of any computer- or internet-related offense.
(b) Have not previously been denied access to our website or products.
2.4 We reserve the right to deny you access to our website if we deem it necessary or appropriate.
2.5 By placing an order, you acknowledge and agree to the following:
(a) You have carefully read and fully understood these terms and conditions.
(b) Your order constitutes an offer to purchase in accordance with these terms and conditions.
(c) Any order confirmation will be governed exclusively by these terms and conditions.
(d) You agree to comply with these terms and conditions.
2.6 If you do not agree to these terms and conditions, you must not use our website or purchase any products.
2.7 Agreement to Terms and Conditions
You must expressly agree to these Terms and Conditions to:
(a) Submit any information to or through our website.
(b) Purchase any products.
2.8 Acceptance of Additional Policies
By visiting our website, purchasing products, or agreeing to these Terms and Conditions:
(a) You also agree to our Privacy Policy.
(b) You accept and agree to comply with our Acceptable Use Policy (refer to paragraph 12 for details).
2.9 Recommendation
We strongly recommend that you print or save a copy of these Terms and Conditions for your future reference.
2.10 Non-Agreement
If you do not agree to these Terms and Conditions, you are not permitted to place an order or communicate with us.
3. Personal Use
You confirm that you will use the website to purchase products solely for your personal, non-commercial use. You agree to act as a principal and not as a representative or on behalf of any other person.
4. Prices
4.1 The prices displayed for products on our website include delivery charges but exclude any fees, taxes, duties, levies, or other government-imposed charges (“duty unpaid and untaxed”).
4.2 You are responsible for any duties, taxes, fees, levies, or other charges related to the importation of products to your delivery address. These costs are not included in the product prices.
Additional charges, such as customs duties or import VAT, may apply, especially if goods are shipped from a non-EU country (e.g., China).
It is advisable to confirm with our customer service whether customs duties apply before placing an order.
Customs duties or import VAT are not covered by us and remain the buyer's responsibility.
Goods are shipped "duty unpaid and untaxed," and the buyer, as the "importer of record," must ensure proper payment of customs duties and compliance with all import laws and regulations of the destination country.
Since import rules vary by country, please check the relevant import duties and VAT for your country before placing an order.
4.3 While we strive to ensure the accuracy of all details, descriptions, and prices displayed on our site, errors may occasionally occur.
If a pricing error is identified, we will notify you promptly and provide the option to reconfirm your order at the correct price or cancel your order.
If we are unable to contact you or do not receive your response, the order will be considered canceled, and you will receive a full refund.
Should you choose to reconfirm your order, we will arrange delivery and adjust the payment amount accordingly, using the same payment method as the original order.
4.4 We are under no obligation to fulfill an order if the price displayed on the website is incorrect, even after you have received an order confirmation.
4.5 Prices are subject to change; however, any changes will not affect orders for which an order confirmation has already been issued.
5. Placing an Order
5.1 All orders are subject to product availability. Once you place an order, we will send you an order confirmation if the items are in stock, acknowledging your purchase. If stock is unavailable or there are delivery issues, we will notify you via email and issue a full refund for the affected order.
5.2 A contract is formed only when we issue an order confirmation, which will apply only to the product(s) listed in that confirmation. These terms and conditions form part of the contract and take precedence over any other terms.
5.3 If your order contains multiple products, they may be shipped separately at different times.
5.4 We reserve the right to remove any products from the website or make changes to the website content at any time. We are not liable to you or any third party for the removal or modification of products or website materials.
5.5 We retain the right to refuse or reject any order at any stage, even after an order confirmation has been issued. We are not liable to you or any third party for any refusal or rejection.
5.6 If we cancel your order after receiving payment (including after confirming your order), we will refund the full amount to you.
6. Payment
6.1 Payments for products can be made using any of the payment methods listed on our website.
6.2 You may also use promotional vouchers provided by us to pay for part or all of your order. These vouchers can only be redeemed online during checkout.
6.3 We may use payment intermediaries to process payments between you and us. By placing an order, you consent to the sharing of necessary documents and information, including personal data, with these intermediaries.
6.4 We are not a regulated payment processor or money service provider and are not liable for any payment failures or issues caused by payment intermediaries.
6.5 You are responsible for ensuring the accuracy and completeness of the information provided during payment. By making a payment, you confirm that: (a) the payment method belongs to you; (b) any promotional voucher used is valid (if applicable); and (c) you have sufficient funds or credit to complete the payment.
6.6 We are not liable for unauthorized use of your credit, debit, or prepaid cards by third parties, even if those cards have been reported stolen. We reserve the right to report any fraudulent or illegal activities, including unauthorized payments, to the relevant authorities or credit bureaus.
6.7 You agree not to: (a) initiate or attempt chargebacks for payments made to us; or (b) reverse any payments made for products.
6.8 You agree to indemnify us and hold us harmless against any losses, costs, liabilities, or expenses arising from chargebacks, payment cancellations, or reversals initiated by you.
7. Delivery
7.1 We will make every effort to deliver your order to the address you provided at the time of purchase.
7.2 An estimated delivery date will be provided during checkout.
7.3 If we are unable to meet the estimated delivery date, we will notify you promptly. However, we are not liable for any losses, costs, damages, or expenses caused by delivery delays, to the extent permitted by law.
7.4 If we cannot deliver to your specified location, we will inform you promptly. You may choose to cancel the order for a refund or provide an alternative delivery address.
7.5 The risk of the products transfers to you upon delivery unless the delay is due to your failure to comply with these terms. In this case, the risk passes when delivery would have occurred had you not breached the terms.
7.6 If you are unavailable to accept delivery, the carrier may leave instructions for redelivery or collection.
7.7 If you unreasonably refuse delivery or fail to collect your order, we may charge you for reasonable costs incurred in returning the order to us, without affecting our other rights or remedies.
7.8 Products are dispatched within 2-5 days of confirmed payment. Standard delivery time is 5-8 working days but may take up to 4 weeks in exceptional cases unless otherwise stated. Orders are shipped directly by the manufacturer once all items are available.
7.9 Customs, Duties, and Taxes:
All duties, taxes, customs charges, and declarations for importing products are your responsibility and are not included in the product price. Additional costs, such as customs duties or import VAT, may apply as goods are shipped from a non-EU country (e.g., China).
Please contact customer service to confirm if customs duties apply to specific products before ordering.
We do not pay customs duties or import VAT. Goods are shipped on a "duty unpaid and untaxed" basis. As the buyer and "importer of record," you are responsible for ensuring payment of applicable duties and taxes and complying with the laws of the importing country.
Please verify your country’s customs duties and VAT policies before placing an order.
8. Cancellation or Modification of Orders
8.1 You may request to cancel or modify an order by emailing us after placing it on our website.
8.2 After Packing:
Once your order has been packed, it cannot be canceled or modified. You will need to return the order following the procedure outlined in paragraph 10.
As our goods are shipped from Asia, longer transit times may apply, which we cannot control.
If the product(s) have already been shipped, cancellation is no longer possible. Please wait to receive the goods and return them to us. You may still notify us in advance of your intent to cancel.
To expedite returns, please provide a shipping confirmation for the returned items. Refunds before receiving the returned goods may only be issued after 16 weeks from the order date if the goods have not arrived.
8.3 Automated Order Processing:
Orders are processed automatically and dispatched promptly after being placed.
Interrupting the shipping process is not possible once the order is triggered. Refunds before delivery may only be processed within 24 hours of placing the order.
9. Defective Products
9.1 The Products offered are standard items and are not customized to meet any personal specifications.
9.2 All product descriptions, information, and materials on the Website are provided "as is," without any express or implied warranties or representations.
9.3 Product images on the Website may vary slightly from the actual item you receive.
9.4 If you receive a faulty product, please contact us via email with product details and a photograph of the defect.
9.5 You may return defective products in accordance with the return procedure outlined in section 10.
9.6 Upon receipt of a returned product, we will inspect it promptly. Processing times may vary depending on your order.
9.7 If the product is found to be defective, we will notify you by email.
9.8 In the case of a confirmed defect, we will, at our sole discretion, either:
(a) Replace the Product: We will send a replacement to your delivery address and cover the shipping costs. The defective product must be returned to us.
(b) Provide a Refund: We will refund the product’s purchase price and the return shipping cost to the original payment method.
9.9 If the product is determined to be non-defective, we reserve the right to not issue a refund for the purchase price. We may also charge reasonable service fees, which will be deducted from your original payment method. To the extent permitted by law, we will not be held liable for any losses, costs, or damages arising from this determination.
10. Returns and Refunds
10.1 Our returns policy is part of the Terms and Conditions that govern your use of our Site.
10.2 If you are unsatisfied with your order, you may initiate a return by emailing us. Returns must be made within 30 days from the date you, or a designated third party (other than the carrier), received the final product in your order.
10.3 You are responsible for the cost of returning the product.
10.4 A refund will only be processed after we have received and inspected the returned product.
10.5 Returned products must be in the same condition as when you received them, properly packaged, unused, with intact product labels, and in the original packaging. We reserve the right to reject returns of products that are in unacceptable condition.
10.6 Return processing times may vary depending on your order.
10.7 Once the return is approved after inspection, you will receive an email notification, and the refund will be issued promptly to the original payment method.
10.8 The return process is completed once we have received the physical product.
10.9 As our products are shipped from Asia, delivery times may be longer, and we cannot control delays. Cancellation is not possible once the goods are in transit. You must wait until the goods arrive before returning them. However, you may notify us of your intention to cancel in advance.
To expedite processing, we recommend providing shipping confirmation when returning goods. Early refunds (before the goods are received) will only be considered 16 weeks after the order date if the goods have not yet arrived.
11. Vouchers
11.1 Promotional vouchers or discounts can be applied to purchases on our website.
11.2 To redeem a voucher or discount, you must enter the code at checkout.
11.3 Once applied, the voucher or discount will be deducted from the total amount during checkout.
11.4 Only one promotional voucher or discount can be used per order.
11.5 Promotional vouchers have no cash value and do not earn interest.
11.6 If the voucher value does not cover the full order total, you can pay the remaining balance using another payment method available on the website.
11.7 If you return an order purchased with a promotional voucher, the value of the voucher will not be refunded. However, any additional amount paid with a different payment method may be refunded.
12. Permitted Use
12.1 You agree not to engage in any of the following prohibited actions ("Prohibited Actions"):
(a) Using our website in a way that could cause damage, disruption, or affect its availability or accessibility;
(b) Using the website for illegal, unlawful, fraudulent, or harmful purposes;
(c) Using the website to distribute malicious software, including spyware, viruses, or Trojan horses;
(d) Engaging in automated data collection (such as scraping or mining) without our consent;
(e) Accessing the website with automated tools like robots or spiders;
(f) Violating the guidelines in our robots.txt file;
(g) Using data from our website for direct marketing activities;
(h) Contacting individuals, companies, or entities using data collected from our website;
(i) Interacting with devices through the website without authorization;
(j) Using the website to hack, send malicious network messages, or harm devices;
(k) Modifying, translating, decompiling, or reverse engineering the website’s content;
(l) Using the website to create a competing product or share comparisons with third parties;
(m) Selling, transferring, sublicensing, or distributing access to the website;
(n) Making the website available through a private network;
(o) Editing or modifying content from the website, whether digital or print;
(p) Using the website in any way prohibited by law or regulation;
(q) Making unauthorized requests or orders; or
(r) Placing speculative, false, or fraudulent orders.
12.2 You are responsible for any damage, loss, or liability resulting from prohibited actions you engage in.
12.3 You agree to notify us immediately if you become aware of anyone engaging in prohibited activities. You will assist us in any investigation based on your information.
12.4 You must ensure any information you provide through the website is:
(a) True, accurate, up-to-date, complete, and not misleading;
(b) Compliant with relevant laws and regulations;
(c) Not infringing on the rights of others;
(d) Not offensive, abusive, or illegal.
12.5 You must provide us with documents to verify your identity if requested. You must also keep your information updated.
12.6 You must comply with all applicable laws when using the website.
12.7 If you notice any content or activity on our website that violates these terms, please email us immediately.
13. Links to External Websites
13.1 Links from our website to third-party sites and resources are provided solely for informational purposes. These links do not imply our endorsement or recommendation of the linked sites or the information they provide.
13.2 You acknowledge that we do not have control over the content of third-party sites or resources linked to or mentioned on our website.
13.3 You may link to our homepage, as long as the link is fair, legal, and does not harm or exploit our reputation.
13.4 You must not create a link that implies any form of affiliation, authorization, or endorsement by us where such relationships do not exist.
13.5 You must not create a link to our website from a site you do not own.
13.6 You may not embed our website within frames on another site or link to any section of our site other than the homepage.
13.7 We reserve the right to revoke permission to link to our website at any time, without notice.
13.8 Any website linking to ours must comply with the content standards outlined in our acceptable use policy (see paragraph 12 above).
13.9 If you wish to link to our website in a manner that does not comply with these guidelines, please contact us for prior approval.
14. Intellectual Property Rights
14.1 The structure, code, and organization of our website are protected by intellectual property rights.
14.2 We hold all intellectual property rights associated with our website and its content. These works are protected by global laws and treaties, and all rights are reserved.
14.3 You may only use our website and its content for personal, non-commercial purposes and in accordance with these terms. This includes content related to our products.
14.4 You agree to notify us of any suspected infringements of our intellectual property rights.
14.5 You may not use our trademarks without obtaining our prior written consent, except as part of the materials you reproduce exactly in accordance with paragraph 13.
15. Data Protection
15.1 Our privacy policy is an integral part of these terms and governs your access and use of our website.
15.2 We use cookies on our website, including for tracking how our customers interact with the site. By accepting these terms and conditions, you also consent to our use of cookies for this purpose. For more details, refer to our privacy policy.
15.3 If you provide personal data to us, we will process it according to your instructions and implement appropriate security measures to protect it from unauthorized access, loss, destruction, or damage.
15.4 Unless specific safeguards are required or otherwise agreed upon in writing, we may share information and documents related to product sales between us, accessible to our employees, officers, consultants, or agents.
16. Viruses
16.1 We do not guarantee that our website is secure or free of errors or viruses.
16.2 You are responsible for configuring your IT systems, programs, and platform to access our website, and for using your own antivirus software.
16.3 You must not misuse our website by knowingly introducing harmful or malicious materials such as viruses, Trojan horses, worms, or logic bombs.
16.4 You must not attempt to gain unauthorized access to our website, the server hosting it, or any server, computer, or database connected to it.
16.5 You must not launch a denial-of-service attack or distributed denial-of-service attack against our website.
16.6 If we suspect you have violated the provisions of this paragraph 16, we may terminate your right to use our website immediately. We may also report violations to the relevant authorities, as required by law.
17. Liability
17.1 Subject to paragraph 17.13, we will not be liable to the fullest extent permitted by law for any loss suffered by you or others due to: (a) Third-party or user content; (b) Our content, particularly with regard to its accuracy, completeness, or timeliness; (c) The products, including their quality, images, descriptions, specifications, and suitability; (d) Reliance on information in these terms, conditions, or the website; (e) Inability to access the website or partial/unavailable access; (f) Delays or failures in performance due to circumstances beyond our control, such as telecommunications failures, power outages, terrorism, strikes, weather conditions, computer malfunctions, supplier delays, and personnel absences, which may affect performance timelines.
17.2 We are not liable for any loss of profits, business opportunities, goodwill, savings, or any indirect, special, or consequential loss or damage, whether foreseeable or known.
17.3 Our liability, whether directly or indirectly related to these terms (including product purchases), will be limited to the greater of US$1,000 or five times the price you paid for the products causing the liability. Any unpaid amounts owed by you will reduce this limitation.
17.4 Claims for breach of contract, tort, or statutory duty must be made within one year of the event that caused the loss or expense.
17.5 Except where claims cannot be excluded or limited by law, no claim may be made personally against our employees, officers, consultants, or agents involved in performing relevant obligations.
17.6 All representations, warranties, conditions, and obligations implied by law are excluded to the fullest extent permitted by law.
17.7 Claims against us (including employees, officers, or consultants) may only be made for acts or omissions, including related acts or omissions or similar incidents.
17.8 These limitations apply to our aggregate liability to you (or any third party we are liable to) for the same damage, and only one claim applies per incident.
17.9 If a limitation applies, it applies to the entire service or product supply, without separate limitations for you, your company, or others in your group.
17.10 If we are jointly liable with another party, we are only liable for the portion attributable to our fault, not the portion attributable to another party's fault.
17.11 Liability will be reduced by the amount another party would be liable for if proceedings or claims were brought against them.
17.12 When determining liability, it is not relevant if actions against another party are time-barred, if that party lacks resources, relies on exclusions or limitations, or no longer exists.
17.13 Exclusions and Limitations of Liability
The exclusions and limitations of liability in these Terms and Conditions do not apply to our liability: (a) For death or personal injury resulting from our negligence; (b) For fraud or reckless breach of professional duty; (c) For any liability that cannot be excluded or limited under applicable law; (d) In cases where the law requires a minimum liability, in which case the minimum required amount will replace the amount that would otherwise apply.
17.14 Remedies
These provisions provide a complete list of remedies available to each party or a third party under or in connection with these Terms.
18. Indemnification
18.1 You agree to indemnify and hold harmless the Indemnified Parties from any claims, costs, or losses arising from:
(a) A material breach of these Terms and Conditions by you;
(b) Any fraudulent activity, negligence, misconduct, or reckless disregard of your responsibilities under these Terms and Conditions;
(c) Your use of our website.
18.2 We have the right to seek reimbursement from you for all reasonable costs incurred in connection with an indemnified claim, and such costs must be paid upon demand.
19. Force Majeure Event
19.1 If a Force Majeure Event lasts for more than one week, we may immediately terminate these Terms and Conditions by giving written notice, without any liability, except for the refund of any Product that you have already paid for but not received.
19.2 We reserve the right to use our discretion in handling a Force Majeure Event to ensure we fulfill our obligations under these Terms and Conditions.
20. Changes to Terms
20.1 We may update these Terms and Conditions from time to time. We will notify you in advance of any significant changes that could negatively impact you. Any changes will be communicated, and the updated version of the Terms will apply to your use of our website and any products offered through it.
20.2 If you do not agree to the updated terms, you must stop using our website or purchasing our products.
20.3 If you have previously consented to these Terms and Conditions, we will request your explicit consent to any changes before your next purchase. If you do not provide consent within the given time, you must cease using the website or purchasing our products.
21. Breach of Terms
21.1 If you breach these Terms, or we suspect a breach, we may:
(a) Issue one or more formal warnings;
(b) Temporarily block your access to our website;
(c) Suspend the processing of any orders;
(d) Refuse payment from you;
(e) Permanently ban you from accessing our website;
(f) Block access from your IP address;
(g) Contact your Internet service provider to block access to our site;
(h) Take legal action against you for breach of contract or other reasons.
21.2 If we suspend or ban your access to our site, you must not attempt to bypass such suspension, ban, or block.
22. Termination and Suspension
22.1 You can stop using the Site at any time.
22.2 We may suspend the Site’s availability at any time, with or without notice, and for any reason.
22.3 We may suspend or terminate your access to the Site if your use of the Site could lead to legal liability or disrupt other users' experience.
22.4 If we suspend or terminate your access to the Site, we will make efforts to notify you in advance, but we may do so immediately and without notice at our discretion.
22.5 We do not guarantee uninterrupted availability of the website. We may suspend, withdraw, or restrict access for commercial or operational reasons, and we will provide reasonable notice where possible. If the website is terminated, suspended, or modified, you will not be entitled to compensation.
23. Consequences of Termination
23.1 Upon termination of these terms, our obligation to provide customer service will immediately end.
23.2 You will not be entitled to compensation for any loss of rights or goodwill resulting from termination.
23.3 Termination will not affect any rights or obligations established prior to termination and will not impact provisions that, by nature, survive termination. Specifically, Sections 17 (Liability) and 18 (Indemnification) will remain in effect.
24. General Provisions
24.1 You may not transfer or assign your rights under these Terms.
24.2 The rights, powers, and remedies granted by these Terms are cumulative and not exclusive of other legal rights or remedies.
24.3 We may subcontract hosting services to a third party.
24.4 If any provision of these Terms is found to be invalid or unenforceable, it will be enforced to the fullest extent allowed by law, without affecting the rest of the provisions.
24.5 A delay or failure to exercise any right or remedy does not waive that right, nor does a waiver of one breach waive subsequent breaches.
24.6 These Terms do not require the consent of any third party.
24.7 These Terms benefit both parties and are not intended to benefit or be enforceable by third parties.
25. Applicable Law
Definitions:
"Order" refers to the request you make to purchase products from our website.
"Order Confirmation" refers to the email confirming your order, as detailed in paragraph 4.3.
"Payment Intermediary" is the third-party payment processor we use.
"Product" refers to any product sold on our website.
"Website" refers to our site.
"Site Infrastructure" includes all systems and code that power the website.
26. Miscellaneous
26.1 References to "paragraphs" refer to sections within these Terms and Conditions.
26.2 Headings are for convenience and do not affect the interpretation of the Terms.
26.3 Singular terms include the plural, and references to gender are inclusive of all genders and persons, including individuals, companies, and partnerships.
If you have any questions or concerns about these Terms and Conditions, our website, or the products, please feel free to contact us by email.